If you feel PCU has incorrectly interpreted your Fannie Mae mortgage modification request, there is a process in place to escalate your request. Here are the steps to take to escalate your request for an additional review and what to expect during that process.
Step 1 - Escalate your previously reviewed Fannie Mae modification request to the Servicing Supervisor
Work directly through PCU’s servicing department. If that does not resolve your concern, elevate your request to the Servicing Supervisor, Crystal Currier (651)773-2972 or (800) 247-0857 ext 2972. If your concern has still not been resolved and you want to dispute the previous decisions, your request can be elevated to the level of an “Escalated Case,” which include:
Step 2 - Contact the Escalation Manager
If escalating your concern to the Servicing Supervisor did not resolve your concern, escalate your concern to the following escalation manager:
(800) 247-0857 ext 8927
What to expect next
Initial Contact – Borrower contacts PCU regarding concern and wishes to escalate